Peplink Smart Care is NOT Support
Two options of SmartCare are available:
SmartCare 1-Year SmartCare 3-Year
All policies listed on this page under Support Service, Limited Warranty, and RMA apply to Peplink devices with SmartCare purchased. SmartCare is only available for Balance 210, 310, 305, 380, 580, 710, and 1350; and MAX 700, HD2, and HD4.
SmartCare 1-Year option is based on the standard policies as listed above with the following amendment. Its valid service period is 12 months, starting from the date of purchase or after the end of previous SmartCare coverage period, whichever occurs later.
Hardware Warranty InControl 2 Access Advance Hardware Replacement for RMA (if applicable) Valid for 1 Year
Support for Peplink is primarly community supported here:
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