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UC Windows and MAC Client Setup FortiFone SoftClient

FortiFone Version 3.0.3.82 (GA) and up

SIP Profile within FortiVoice for the Ext used for the Soft Phone
Windows/MacOS (SIP Setting)

Name: sip_desktop_default
DTMF: Rfc2833
Keep alive: 0
NAT = Enabled
T.38 = Disabled (unless for FAX)

Transport
Transport: WSS
Secure RTP = Disabled

Codec
Preferred: GSM
Supported: Enable = G811u G711a G726 GSM G722

The following is where many forget to enable:

User Settings
User Privilege: default (edit)

  • Softclient API login = enabled

Note: The softclient password is the same as the password for web access under the Web Access Tab