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Ubiquiti Networks UBNT.com Phone Support for UniFi Family of Products


#1

UniFi Elite

https://unifi-elite.ubnt.com

Get the priority support from UniFi experts with high technical knowledge.

How can I purchase UniFi Elite licenses?

Elite licenses are available with the purchase of new devices through select distributors and resellers.

What services are included with UniFi Elite?

  • Premium phone support with a UniFi expert - available 8-5 PM MST Monday-Friday.
  • Advanced RMA shipment - if any device fails, we’ll replace it with shipping at no additional cost. It’s quick and easy to do with Elite.
  • Elite licenses can be renewed after year one for extended warranty and continued premium service.

What products are eligible for Elite licenses?

  • All 2nd-generation and 3rd-generation UniFi Access Points:
    • UAP-AC-LITE
    • UAP-AC-LR
    • UAP-AC-PRO
    • UAP-AC-EDU
    • UAP-AC-M
    • UAP-AC-M-PRO
    • UAP-AC-IW
    • UAP-AC-IW-PRO
    • UAP-HD
    • UAP-SHD
    • UAP-XG
  • All UniFi Switch Models
  • All UniFi Security Gateway Models

Which version of Controller is required by Elite Device?

You have to install UniFi Controller 5.6.27 and enable Cloud Access in Controller Settings to get Elite Support.

  • warranty and continued premium service.

How do I contact for Premium support?

Call 866.ELITE85 (866.354.8385). You will be asked to provide your Customer ID.

How do I contact for Advanced RMA shipment?

  • Call 866.ELITE85 (866.354.8385). You will be asked to provide your Customer ID.
  • Fill the RMA form (https://www.ubnt.com/support/rma/) with our support team.
  • We will send you a new device at no additional cost.
  • Adopt new device in UniFi Controller, automatically restore settings and statistics.
  • Send the defective device back to UBNT.

How do I contact for warranty questions?

Send an e-mail to rma@ubnt.com

https://unifi-elite.ubnt.com