At the beginning of 2020, the cloud was well on its way to becoming the default hosting environment for communication systems. Now, as we inch closer to 2021, even companies that did not prioritise cloud have had to make the switch to support the remote working needs arising from the pandemic. Fortunately, there are a plethora of competitive cloud offerings that can help you quickly build a robust communication environment outside of your premises.
If 2020 was all about initial response and taking stock of your existing landscape, next year is an excellent time to double-down on your cloud communication investments. And on this journey, providers such as RingCentral and Dialpad definitely deserve your attention.
RingCentral is a 1999 company offering two cloud products – business communication and customer service, with an option for on-premises/hybrid deployment. Dialpad has four products, for telephony, contact centres, conferencing, and sales. Here is all you need to know about these two players and what they bring to the table.
Founded in 2013, Dialpad is a relatively new entrant in the cloud-based communication segment. But in that short period, it has been mentioned by Gartner twice in its UCaaS Magic Quadrant, it has acquired voice Ai company, TalkIQ, and it has recently raised $100 million in a Series E round.
The company has a smart product lineup, addressing all your communication requirements, from internal telephony and video, to contact centres and sales. Here are some of its core features:
- Unlimited inbound and outbound calling within your home country (the US and Canada)
- One local phone number included for every office
- Call recording, automatic spam detection, and custom call routing
- Up to 5 hour-long conferences with up to 100 participants
- Up to 1000 callers in the queue as part of its contact centre solution
- Automated post-call notes, sentiment tracking, and call transcriptions
- Sales leaderboards and speed coaching as part of its sales enablement software
- Voice Intelligence (Vi) for speech recognition, natural language processing, and real-time coaching
Dialpad has four discrete solutions, each with its own features and thresholds. Dialpad Talk (its business phone system) supports an unlimited number of offices. UberConference, the video conferencing platform supports up to 100 participants per meeting. Dialpad Support for contact centres can have up to 500 agents per call centre.
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