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Peplink Support

EssentialCare
(Annual Pricing ):

  • Hardware replacement
  • Firmware
  • InControl2
  • Support from forums or email

SmartCare
(Annual Pricing):

  • EssentialCare
  • Phone support & advanced RMA

West Support
(Annual Pricing):

  • All traffic that passes through the device
  • Troubleshooting configured systems
  • Advice and friendly service

West Support SLA
(Monthly or Annual Pricing):

  • Support
  • 24/7 Phone & 2 Hour Response