EssentialCare
(Annual Pricing ):
- Hardware replacement
- Firmware
- InControl2
- Support from forums or email
SmartCare
(Annual Pricing):
- EssentialCare
- Phone support & advanced RMA
West Support
(Annual Pricing):
- All traffic that passes through the device
- Troubleshooting configured systems
- Advice and friendly service
West Support SLA
(Monthly or Annual Pricing):
- Support
- 24/7 Phone & 2 Hour Response
https://westnetworks.com/west-networks-services/peplink-support/
