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Meraki 3G - 4G Cellular Failover


#1

Supported USB Modems

Current Modems

These modems are supported on MX and/or Z-Series appliances and are still actively being manufactured, distributed, and sold by their respective carriers or manufacturers.

Note: Note that if a cellular modem has a USB ID different than the one listed here, it will not be compatible.

Region Wireless Carrier USB Modem Interfaces MX Z USB ID
USA Verizon Novatel Wireless Global Modem USB730L * 4G Only :heavy_check_mark: :heavy_check_mark: 1410:9030
Connected IO LT1000 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Feeney Skyus-DS 4G XLTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Feeney Skyus 4G XLTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Connected IO EM1000T-VZ-CAT1 * 4G only :heavy_check_mark: :heavy_check_mark: 1bc7:0036
AT&T Feeney Skyus-DS 4G XLTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Feeney Skyus 4G LTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Connected IO EMT1000T-NA-CAT1 * 3G and 4G :heavy_check_mark: :heavy_check_mark: 1bc7:0036
ConnectedIO EM1000T-NA* 3G and 4G :heavy_check_mark: :heavy_check_mark: 1bc7:1201
Velocity USB Stick * 3G and 4G :heavy_check_mark: 19d2:1225
Unite Explore * 3G and 4G :heavy_check_mark: 0846:68e1
Sprint Feeney Skyus-DS 4G XLTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
T-Mobile Feeney Skyus-DS 4G XLTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Feeney Skyus 4G LTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Connected IO EMT1000T-NA-CAT1 * 3G and 4G :heavy_check_mark: :heavy_check_mark: 1bc7:0036
ConnectedIO EM1000T-NA* 3G and 4G :heavy_check_mark: :heavy_check_mark: 1bc7:1201
US Cellular Feeney Skyus-DS 4G XLTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Canada Rogers Feeney Skyus-DS 4G XLTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Bell Feeney Skyus-DS 4G XLTE (MC7354) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Europe Any Feeney Skyus-DS 4G (MC7304) 4G only :heavy_check_mark: :heavy_check_mark: 1199:68c0
Any ConnectedIO EM1000T-EU* 3G and 4G :heavy_check_mark: :heavy_check_mark: 1bc7:1201
Global Any Huawei E3276s-150 and E3276s-500 3G and 4G :heavy_check_mark: :heavy_check_mark: 12D1:14DB

12D1:1F01|
|||Huawei E3372s-153|3G and 4G|✔|✔|12D1:1506

12D1:14AC

12D1:14C1|
||Verizon|Novatel Wireless Global Modem USB730L *|4G|✔|✔|1410:9030|

  • Requires connecting the MX to the cloud to download the latest cellular modem definitions

End of Sale Modems

These modems are supported on MX and/or Z-Series appliances, but are no longer available for sale from their respective carriers or manufacturers.

Note: Meraki Support continues to provide assistance for End of Sale modems, but ultimately, if the modems are no longer supported by their vendor, Meraki is limited to basic troubleshooting.

Region Wireless Carrier USB Modem Interfaces MX Z USB ID
USA Verizon Novatel 4G LTE USB Modem USB620L 4G only :heavy_check_mark: :heavy_check_mark: 1410:9020
Pantech 4G LTE USB Modem UML295 3G and 4G :heavy_check_mark: :heavy_check_mark:
Pantech 4G LTE USB Modem UML290 3G and 4G :heavy_check_mark: :heavy_check_mark:
AT&T NetGear AirCard 340U (AT&T Beam) 3G and 4G :heavy_check_mark: :heavy_check_mark: 1199:9051
Sierra Wireless AirCard® 313U 3G and 4G :heavy_check_mark: :heavy_check_mark:
Sprint NetGear AirCard 341U 3G and 4G :heavy_check_mark: :heavy_check_mark:
Sierra Wireless 3G / 4G USB Modem 250U 3G only :heavy_check_mark:
Canada Rogers Sierra Wireless AirCard 330U 3G and 4G :heavy_check_mark: :heavy_check_mark:
Australia Telstra Sierra Wireless AirCard 320U 3G and 4G :heavy_check_mark: 1199:68a3
Optus Sierra Wireless AirCard 320U 3G and 4G :heavy_check_mark: 1199:68a3
Global Any Huawei E372 3G only :heavy_check_mark: :heavy_check_mark: 12D1:1506

12D1:14AC

12D1:14C1|
|||Huawei E367|3G only|✔|✔|12D1:1446

12D1:14AC

12D1:150C|
|||Huawei E392|3G and 4G|✔|✔|12D1:1505

12D1:1506

12D1:14FE|

About Pantech 4G LTE USB Modem UML295

The setup process for the Pantech UML 295 is considerably different than for prior Verizon cellular modems. First, connect the UML 295 to a PC or Mac and wait until you get a DHCP lease on your computer (this may take some time). Once you have a DHCP lease from the UML 295 modem, follow these steps to connect to the internet:

  1. Go to http://mbb.vzw.com/ or http://192.168.32.2/
  2. Open the Menu.
  3. Go to the Settings tab, and enable " Auto connect except roaming " for the Device connection preference option under the Connectivity > 4G LTE tab.
  4. Confirm you can browse the Internet (hint: http://speedof.me/ is a great modem speed test site).

About Huawei Modems

With Huawei modems it is important that the hardware inside the modem (USB ID) matches exactly to the hardware/USB ID matrix above. Huawei tends to package different hardware inside different models (ie. you could have two 3372 modems each with different USB ID’s/hardware inside).

To find the USB ID connect the modem to a Mac laptop. Click on the apple icon in the upper left > About This MAC > System Report > Hardware > USB > [select USB card]

The format of the above USB IDs is <Vendor ID>:<Product ID>. Ex. 12D1 is the Vendor ID for Huawei and 1506 is the product ID of the hardware inside the modem

Huawei modems have been tested with a number of carriers worldwide and should work with any cellular carrier.

Make sure that the SIM card PIN is deactivated. You may need to put the SIM card on a mobile phone and manually disable the pinlock, before inserting it back into the Huawei modem.

Please reach out to Meraki support in case your local wireless carrier is not recognized.

About AT&T Beam (AC340U) Modems

Due to the design of the AC340U, it is recommended that the included USB extension cable be used to connect the AC340U to the MX or Z1. This helps to avoid intermittent issues that can result from poor physical connectivity.

About Custom APNs

If a custom APN is required by your carrier, please contact support to have the APN applied.

Data Usage on Standby Cellular Uplink

When using a cellular modem as a redundant uplink connection on an MX-Z Security Appliance, there will still be a small amount of traffic over that connection, even though it is not being used for client traffic.

When the Modem Isn’t Active (Not Used for Client Traffic)

As of MX 10.11 + firmware, due to usage concerns on the cellular network, the MX will not perform any uplink connectivity tests until the link becomes active.

When the Modem is Active (Used for Client Traffic)

Any client traffic and general communication with the Cloud Controller will be sent over the cellular link. Any Dashboard tools that require loading live data from the device, such as traffic graphs, will also produce increase cellular usage.

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