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How to reset your Online Account password and recover your IronKey device passwor

http://support.ironkey.com/article/AA-02579/0/How-to-reset-your-Online-Account-password-and-recover-your-IronKey-device-password.html

Please note : IronKey x250 models do not create an Online Account that you can login to at https://my.ironkey.com as all account activities are initiated via the device itself.

If you are unable to unlock your IronKey Personal device and cannot remember your Online Account username and password, you can follow the steps below.

  1. Browse to https://my.ironkey.com
  2. Click Reset Your Password.
  3. Type your email address into the username field and type the text from the image box, then click Continue. Rather than a username, we recommend you use your registered email address. (For example you may think your username is jsmith, but you know your email is jsmith@example.com.) You may try multiple email addresses.
  4. Answer the secret question. If answered correctly, you will receive an email with a temporary password.
  5. Login at my.ironkey.com with your email address in the username field and the temporary password in the password field.
  6. Depending on your settings, you will receive a second email with an unlock code or will need to answer another secret question.
  7. Once you login, you will be in Safe Mode. Click on the My IronKeys tab and click on My IronKeys in the sidebar.
  8. Click the Recover Password button for the device you wish to recover. If you backed up your password, it will be displayed.

Frequently Asked Questions

  • I no longer have access to the email address registered for my Online Account. What can I do?

For security, you must have access to the email address registered for your Online Account. This can only be changed when accessing your account settings via the device. Technical Support cannot update the email address for you.

Reference Number: AA-03555 Views: 488 Created: 05-31-2019 02:16 PM Last Updated: 05-31-2019 02:16 PM 100 Rating / Voters

There are no back doors to an IronKey Basic device. In other words, there is no way to unlock it if you forgot the password. If you have enabled device reset, you can reset the device back to its pre-setup state. However, all on-board data will be permanently lost.

If you did not enabled device reset, you have only 10 password attempts before the device will permanently disabled. You will not be able to use the device again and your data will be erased. Devices are not eligible for replacements if the password is forgotten.

This drive is not bound to my.ironkey.com so you cannot go to the website to retrieve the password.

Hello and Welcome to IronKey.

If you have not already heard the good news, Kingston Digital has acquired the USB technology and assets of IronKey™ from Imation Corp. Kingston’s goal is to ensure a smooth transition for existing IronKey customers and partners – enabling access to products, sales and world class technical support services. Kingston will also leverage its longstanding relationships with Flash memory semiconductors, controller partners and other component makers – as well as our strong channel presence – to bring IronKey products into the future.

In addition, encryption services leader DataLocker® Inc. has purchased the IronKey Enterprise Management Services (EMS) platform which provides centralized management to encrypted USB drives, and has also acquired the IronKey encrypted hard drive business. DataLocker® Inc. will continue to manage the SafeConsole® and Enterprise Management Services (EMS) platforms that both Kingston and IronKey managed encrypted drives utilize.

For product or support information, please click on the product pages and the links will direct you to either Kingston or DataLocker for additional information.

Thank You.

https://www.ironkey.com/en-US/about-ironkey/contact.html

Contact IronKey

Technical Support

FOR ENCRYPTED USB PRODUCTS AND MANAGEMENT SOFTWARE (KINGSTON TECHNOLOGY)

NORTH AMERICA, SOUTH AMERICA, ASIA AND PACIFIC

Phone: 888-435-7682
Technical Support Form

EMEA TECHNICAL SUPPORT

Email: eu_technical@kingston.eu

General Inquiries

Kingston Technology Company, Inc.
17600 Newhope Street
Fountain Valley, CA 92708
Phone: +1 (714) 885-7830

Sales Inquires

FOR ENCRYPTED USB PRODUCTS (KINGSTON TECHNOLOGY):

NORTH AMERICA AND SOUTH AMERICA SALES

Email: ironkeysales@kingston.com
Phone: +1 (888) 435-7682 / +1 (714) 885-7830

EMEA SALES

Email: customerservice@kingston.eu
Phone: +44 1932 73 88 22

Calling From:
Austria: 800 295569 [free phone]
Belgium: 0707 07974
Denmark: 701 00112
Finland: 800 117004 [free phone]
France: 0825 120 325
Germany: 0800 7236584 [free phone]
Ireland: 0818 462002
Italy: 02 69 430 149
Netherlands: 0900 0400265
Norway: 815 00 047
Spain: 902 02 20 51
Sweden: 0771 422 433
Switzerland: 0848 000 197
United Kingdom: +44 1932 73 88 22

ASIA AND PACIFIC SALES

Email: IronkeyAPAC@kingston.com

FOR HARD DRIVES (DATALOCKER, INC.):

Email: support@datalocker.com

FOR MANAGEMENT SOFTWARE (DATALOCKER, INC.)

US & Canada - servicesales@datalocker.com
EMEA - emea@datalocker.com
APAC - apac@datalocker.com
+1 855 897 8755

Kingston Digital Details Plans for IronKey’s Future

  • Existing IronKey Customers Will Have Access to Kingston’s World-Class Sales and Technical Support
  • Announces Sale of HDD Division to DataLocker

Fountain Valley, CA – February 29, 2016 – Kingston Digital, Inc., the Flash memory affiliate of Kingston Technology Company, Inc., the independent world leader in memory products, today announced that it has finalized the integration plans for IronKey™. As a leader in the USB Flash drive market since 2004, Kingston® will utilize its IronKey product line to deliver FIPS 140-2 Level 3 certification solutions for customers who need the highest level of encryption and security. Kingston will ensure a smooth transition for existing IronKey customers and will work with its collective partners to enable access to sales and technical support, plus access to Kingston’s world-class product and service resources.

The “Kingston IronKey” will be the company’s top of the line as well as the industry’s most secure USB Flash drive featuring FIPS 140-2 Level 3 certification. FIPS 140-2 Level 3 certification is a requirement for civilian and government agencies as well as military branches in the United States and Canada. The certification is also often a requirement or guideline for financial and healthcare industry organizations. FIPS 140-2 Level 3 calls for a tamper-evident seal for physical security to detect and respond to attempts to access, use or modify the cryptographic module. Achievement of this certification required rigorous testing, which was reviewed and approved by the National Institute of Standards and Technology (NIST). It is a benchmark for security and reliability for agencies and enterprise organizations looking for the highest level of encryption.

Kingston will maintain its encrypted DataTraveler products, the world’s most-used encrypted USB drives, for customers who do not require FIPS 140-2 Level 3 validation. In addition, its close software partner DataLocker® Inc. will continue to manage the SafeConsole® and Enterprise Management Services (EMS) platforms that both Kingston and IronKey managed encrypted drives utilize.

“Kingston’s acquisition of IronKey’s USB technology and other assets is a win for both Kingston and its customers,” said Michael Osterman, principal analyst at Osterman Research. “The acquisition will bolster Kingston’s ability to penetrate the market for FIPS 140-2 USB drives in defense-related and other high-end markets where IronKey was strong; and, existing IronKey offerings will be upgraded with newer, higher performance capabilities.”

“The encrypted USB market continues to be viable as there is always the need for governmental agencies and organizations of all levels to protect mobile data,” said Nate Steffens, vice president commodity Flash, Kingston. “Many IronKey products today support legacy NAND technology. Kingston will leverage our longstanding relationships with Flash memory semiconductors, controller partners and other component makers as well as our strong channel presence to bring IronKey products into the future and to new customers.”

The recent purchase of IronKey’s technology and assets allow Kingston to focus on its core strength of encrypted USB drives. As part of the acquisition, Kingston has sold the encrypted external HDD business to DataLocker, whose product portfolio already includes similar solutions. The deal further strengthens the partnership between the two companies.

Representatives from Kingston will be available at RSA® Conference 2016 in San Francisco, CA, February 29 to March 4 in the DataLocker booth (North Expo #N3134). For specific product information visit www.ironkey.com

Kingston can be found on:

YouTube: http://www.youtube.com/kingstontechmemory
Facebook: http://www.facebook.com/kingstontechnology
Twitter: https://twitter.com/KingstonTech
Instagram: https://instagram.com/kingstontechnology/
LinkedIn: http://www.linkedin.com/company/kingston
Google+: https://plus.google.com/u/0/+kingston/posts

About Kingston Technology Company, Inc.

Founded in 1987, Kingston Technology Corporation offers a wide range of quality memory products and services designed for increased productivity and overall system performance. Through its ownership of Kingston Technology Company, Inc. and Kingston Digital, Inc., Kingston Technology Corporation is one of the world’s leading manufacturers of memory modules and digital media products.

Editor’s Note:

For additional information, evaluation units or executive interviews, please contact David Leong, Kingston Technology Company, Inc., 17600 Newhope Street, Fountain Valley, CA USA 92708, 714-438-1817 (Voice). Press images can be found in Kingston’s press room at kingston.com/company/press/

Kingston and the Kingston logo are registered trademarks of Kingston Technology Corporation. All rights reserved. All other marks may be the property of their respective titleholders.

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