Disconnect a Store from ShipStation running Reports show no data

ShipStation

Disconnect a Store

You cannot remove or delete a store from ShipStation once it’s connected. However, you can make it inactive so it will no longer be visible and no orders will import from that store.

A few things to keep in mind about inactive store connections in ShipStation:

  • Inactive stores are hidden from the Orders tab sidebar and from your list of Selling Channels.
  • Inactive stores will not import orders and their orders will not display in ShipStation.
  • Reports will not contain order information for inactive stores. You can always reactivate a store if you need to run reports for orders that imported from that store.