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Unable to uninstall Sophos Home - Windows (Trouble Shooter)

The following was curated from Sophos Home KB, however, the links out to Windows Troubleshooter Tool applies to any program for which you are having trouble with installing or removing.

Applies to: Sophos Home Premium and Free (Windows)

You encounter any of the following issues with your Sophos Home:

  • Continuously getting a message to restart the computer to uninstall or reinstall Sophos Home.
  • You receive uninstallation failed errors.
  • Sophos Home would not uninstall.
  • An issue with the installation of Sophos Home

Cause

These issues happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos.

Solution 1

If you know the component that is failing to uninstall, follow these steps:

Program Install and Uninstall troubleshooter

Microsoft has released a Program Install and Uninstall Troubleshooter to help fix problems that block programs from being installed or removed.

  1. Click the Download button on this link to download the tool.
  2. Double-click the downloaded tool to run it.
  3. Follow the steps in the Program Install and Uninstall troubleshooter .

Solution 2

Windows File and Folder troubleshooter

This Windows file and folder repair tool from Microsoft automatically diagnose and repair problems with files and folders in Windows that may be preventing applications from installing.

  1. Click the Download button on this link to download the tool.
  2. Double-click the downloaded tool to run it.
  3. Follow the steps in the File and Folder troubleshooter .

Solution 3

Uninstall batch file - Advanced users

Follow the steps below to create and run a bat file to uninstall all the Sophos Home components from your Windows computer.

If tamper protection cannot be disabled via the below listed script (as in customers receive a message about tamper protection preventing the script to run ), follow the “steps to disable the Enhanced Tamper Protection” listed under “Managed by Sophos Central” as covered in this article . Then, re-run the bat file
Note : If trying to uninstall a Sophos version other than Sophos Home, please refer to Sophos Support for further assistance.

Creating and running the bat uninstall file:
1 -Copy and paste the following text into notepad:

cd “C:\Program files (x86)\Sophos\Sophos Home”
SophosUI.exe /unlock
net stop “Sophos Anti-Virus”
net stop “Sophos AutoUpdate Service”
“C:\program files\Sophos\Sophos Endpoint Agent\uninstallcli.exe”

:Sophos AutoUpdate
MsiExec.exe /qn /X{72E136F7-3751-422E-AC7A-1B2E46391909} REBOOT=ReallySuppress

:SOPHOS HOME
MsiExec.exe /qn /X{2519A41E-5D7C-429B-B2DB-1E943927CB3D} REBOOT=ReallySuppress /Lv %windir%\Temp\Uninstall_SophosHome_Log.txt
MsiExec.exe /qn /X{2C14E1A2-C4EB-466E-8374-81286D723D3A} REBOOT=ReallySuppress /L
v %windir%\Temp\Uninstall_SophosHome1_Log.txt
MsiExec.exe /qn /X{4627F5A1-E85A-4394-9DB3-875DF83AF6C2} REBOOT=ReallySuppress /Lv %windir%\Temp\Uninstall_SophosHome2_Log.txt
MsiExec.exe /qn /I{60EC980A-BDA2-4CB6-A427-B07A5498B4CA} REBOOT=ReallySuppress /L
v %windir%\Temp\Uninstall_SophosHome3_Log.txt
MsiExec.exe /qn /X646A3744-5295-487E-9246-47D35FA535FC} REBOOT=ReallySuppress /Lv %windir%\Temp\Uninstall_SophosHome4_Log.txt
MsiExec.exe /qn /X{AD51DA75-7BD1-4345-BE48-68ACBA01171C} REBOOT=ReallySuppress /L
v %windir%\Temp\Uninstall_SophosHome5_Log.txt
MsiExec.exe /qn /X{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54} REBOOT=ReallySuppress /Lv %windir%\Temp\Uninstall_SophosHome6_Log.txt
MsiExec.exe /qn /I{F57566D7-8CEF-447D-A7D0-7418E536FA21} REBOOT=ReallySuppress /L
v %windir%\Temp\Uninstall_SophosHome7_Log.txt
MsiExec.exe /qn /X{7CD26A0C-9B59-4E84-B5EE-B386B2F7AA16} REBOOT=ReallySuppress
MsiExec.exe /qn /X{BCF53039-A7FC-4C79-A3E3-437AE28FD918} REBOOT=ReallySuppress
MsiExec.exe /qn /X{9D1B8594-5DD2-4CDC-A5BD-98E7E9D75520} REBOOT=ReallySuppress
MsiExec.exe /qn /X{E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E} REBOOT=ReallySuppress
MsiExec.exe /qn /X{A7FCCD72-7481-4694-84EC-6A276406266F} REBOOT=ReallySuppress

:Sophos Anti-Virus (Endpoint)
MsiExec.exe /qn /X{8123193C-9000-4EEB-B28A-E74E779759FA} REBOOT=ReallySuppress
MsiExec.exe /qn /X{36333618-1CE1-4EF2-8FFD-7F17394891CE} REBOOT=ReallySuppress
MsiExec.exe /qn /X{DFDA2077-95D0-4C5F-ACE7-41DA16639255} REBOOT=ReallySuppress
MsiExec.exe /qn /X{CA3CE456-B2D9-4812-8C69-17D6980432EF} REBOOT=ReallySuppress
MsiExec.exe /qn /X{3B998572-90A5-4D61-9022-00B288DD755D} REBOOT=ReallySuppress
MsiExec.exe /qn /X{CBA26491-B602-484E-B846-00623CA80D03} REBOOT=ReallySuppress

:Sophos Anti-Virus (Server)
MsiExec.exe /qn /X{72E30858-FC95-4C87-A697-670081EBF065} REBOOT=ReallySuppress

:Sophos System Protection
MsiExec.exe /qn /X{934BEF80-B9D1-4A86-8B42-D8A6716A8D27} REBOOT=ReallySuppress
MsiExec.exe /qn /X{1093B57D-A613-47F3-90CF-0FD5C5DCFFE6} REBOOT=ReallySuppress

:Sophos Network Threat Protection
MsiExec.exe /qn /X{66967E5F-43E8-4402-87A4-04685EE5C2CB} REBOOT=ReallySuppress
MsiExec.exe /qn /X{604350BF-BE9A-4F79-B0EB-B1C22D889E2D} REBOOT=ReallySuppress

:Sophos Health
MsiExec.exe /qn /X{A5CCEEF1-B6A7-4EB4-A826-267996A62A9E} REBOOT=ReallySuppress
MsiExec.exe /qn /X{D5BC54B8-1DA1-44F4-AE6F-86E05CDB0B44} REBOOT=ReallySuppress
MsiExec.exe /qn /X{E44AF5E6-7D11-4BDF-BEA8-AA7AE5FE6745} REBOOT=ReallySuppress

:Sophos Management Communications System
MsiExec.exe /qn /X{A1DC5EF8-DD20-45E8-ABBD-F529A24D477B} REBOOT=ReallySuppress
MsiExec.exe /qn /X{1FFD3F20-5D24-4C9A-B9F6-A207A53CF179} REBOOT=ReallySuppress
MsiExec.exe /qn /X{D875F30C-B469-4998-9A08-FE145DD5DC1A} REBOOT=ReallySuppress
MsiExec.exe /qn /X{2C14E1A2-C4EB-466E-8374-81286D723D3A} REBOOT=ReallySuppress

:UI
MsiExec.exe /qn /X{D29542AE-287C-42E4-AB28-3858E13C1A3E} REBOOT=ReallySuppress

:SophosClean
“C:\Program Files\Sophos\Clean\uninstall.exe”

:SophosHomeClean
“C:\Program Files\Sophos\Home Clean\uninstall.exe”

:Machine Learning
“C:\Program Files\Sophos\Sophos ML Engine\uninstall.exe”

:Standalone agent
“C:\Program Files\Sophos\Sophos Standalone Engine\Uninstall.exe”

:SED
“C:\Program Files\Sophos\Endpoint Defense\uninstall.exe” /quiet

:HMPA 1.0.0.699
“C:\Program Files (x86)\HitmanPro.Alert\uninstall.exe” /uninstall /quiet

:HMPA (managed) 3.5.3.563
“C:\Program Files (x86)\HitmanPro.Alert\hmpalert.exe” /uninstall /quiet

:HMPA 3.7.14.265
“C:\Program Files\HitmanPro\HitmanPro.exe” /uninstall /quiet

2 -Click File–> Save As, choose a location such as your Desktop, or any desired folder.
Use this for File name: “SophosUninstaller.bat” (Note: quotation marks need to be included, this allows the file to saved with a specific extension - Don’t change the “Save as type” section).

. mceclip0.png

3 - Right-click on SophosUninstaller.bat and choose Run as administrator .
mceclip1.png

4 - In the User Account Control window, click on Yes .
2.png

5-Wait for the tool to finish running.

7-Click OK to close the next window.
4.png
8- Remove the device from your Sophos Home Dashboard

9 -Restart the computer

Related information


Curated by: https://www.ParagonHost.net

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