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Getting Started with Xfinity xFi


#1

Xfinity xFi is a digital dashboard to manage your home WiFi network and connected home. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who’s online, troubleshoot issues and manage family members’ online experiences with features like Pause and Parental Controls.

If you’re an Xfinity Internet subscriber with an xFi Gateway, you can access the xFi experience at no additional cost through a mobile app, website or an app on the Xfinity X1 TV Box.

New Xfinity Internet subscribers can access xFi once their xFi Gateway is activated. Existing subscribers with eligible Xfinity Gateways can log into the xFi portal immediately.

Eligibility

These Gateways are compatible with xFi:

xFi Wireless Gateways

  • Arris 1682G
  • Cisco 3941T
  • Cisco DPC3939

xFi Advanced Gateways

  • Arris 3482G
  • Technicolor CGM4140COM

xFi Fiber Gateway

  • Arris X5001

Third-party routers and modems, as well as the Technicolor TC8717 Wireless Gateway, do not support xFi. Read more about equipment updates. To see which model you have, view the Devices page on My Account, or look on the bottom of your Gateway.

Setting Up and Using xFi

The best way to use xFi to manage your home WiFi network is through a mobile app. You can also access xFi online or directly from your TV with X1.

Mobile App

Download the free Xfinity xFi app (Apple App Store or Google Play) and sign in as a primary or unrestricted secondary user to access xFi. Learn about the xFi mobile app.

To download the Xfinity xFi app on an iPad, navigate to the App Store search settings in the upper left-hand corner of the App Store. Change the setting from iPad only to iPhone only , then search for “Xfinity xFi”.

Online

Visit xfinity.com/myxFi and sign in with your Xfinity username and password. You must be the primary or unrestricted secondary user to access xFi. Learn about the xFi web experience.

X1

View your xFi dashboard and WiFi information on Xfinity X1 by pressing the microphone button on your X1 Voice Remote and saying, “Go to xFi,” or “What’s my WiFi password?”

Alternately, you can also press the Xfinity button on your remote control and select the Apps icon. Next, scroll down to the Xfinity row and select the Xfinity xFi app (if you have Parental Controls enabled for this app, you will be prompted to enter your PIN). Learn about xFi on X1.

Supported Web Browsers

  • Google Chrome 60 or later
  • Firefox 55 or later
  • Safari 10 or later
  • Internet Explorer 11 or later
  • Microsoft Edge 12 or later

Supported Mobile Operating Systems

  • iOS 10 or later
  • Android 5.0 or later

Note: Beta versions may not be fully supported. Windows and Amazon phones are not supported.

xFi Features

Learn more about unlocking your xFi experience and optimizing your in-home WiFi network.

Liquid Layer Networks