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FortiVoice: Technical Note: Accessing voicemail from external phones

https://kb.fortinet.com/kb/documentLink.do?externalID=FD39370

Technical Note: Accessing voicemail from external phones

Products

FortiVoice

Description

This article explains how to access voicemail from an external phone or any phone outside the office.

Scope

FortiVoice Enterprise 200D, configure voicemail access.

Solution

  • Configure the main number to go to the system Auto Attendant .
  • Call in to the main number or DID.
  • From the Auto Attendant tab, make sure that Access voicemail is enabled.
  • Once Auto Attendant answers, dial *98#
  • It will ask for the extension number. Dial the extension number then #
  • It will now ask for a Password to be entered. Enter the voicemail password for the extension.

The voicemail password can be found in the Extensions page > IP Extensions

  • Edit the extension.
  • Click on View PIN to show the password.


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Example may be:

Enter *98# (wait for it to announce “Mailbox?”

Enter your mailbox number plus # – same as your extension.

Will announce: “Password” then enter your mailbox password #

Inside your mailbox press: 0 + 2 in order to record your away greeting.