Viewing feature access codes
By default, the FortiVoice unit has defined the following codes for you to access certain features by dialing the codes on your phone keypad. Your administrator may have redefined the codes.
Go to Feature Code Index and view the codes and their descriptions.
| Code | Description |
|---|---|
| ****** | Direct Inward System Access (DISA) service allows external users to dial into PBX and use PBX service just like the local extensions. |
To use DISA, dial the PBX main number and then **. The PBX will prompt you to enter the account code assigned by your administrator. Once you pass authorization, you can use PBX service just like a local extension.|
|*1|During a call, dial *1 and then the extension number of a second person to transfer the call to the person without talking to the person.|
|*10|Hot-desking refers to the sharing of one phone by multiple users at different time periods.
Dial *10 to check hot desk login status including login expiry time.|
|*11|Hot-desking refers to the sharing of one phone by multiple users at different time periods. Each user can log into the phone by pressing *11 and enter his extension number and voicemail PIN following the prompts.|
|*12|To log out hot desking, press *12 and enter your extension number and voicemail PIN.|
|*15|This code is used to remove the extension number of a FortiFone by the administrator.
Dial *15 on any FortiFone that connects to the FortiVoice unit and enter the administrator PIN.|
|*16|This code is used to remove the extension number of a FortiFone.
Dial *16 on your FortiFone that connects to the FortiVoice unit and enter the voicemail PIN.|
|*17|This code is used to set an extension number for a FortiFone by the administrator.
Dial *17 on any FortiFone that connects to the FortiVoice unit and enter the administrator PIN. You can then enter an existing extension to set it as the extension of this phone.|
|*18|This code is used to set an extension number for a FortiFone by a phone user.
Dial *18 on any FortiFone that connects to the FortiVoice unit and enter the voicemail PIN provided by the administrator. You can then enter an existing extension to set it as the extension of this phone.|
|*2|During a call, dial *2 and then the extension number of a second person to transfer the call to the person. Since you want to inform the second person about the call, you can have a private conversation with the person without the first person who made the call hearing it.|
|*3|Dial *3 to record a phone conversation.
Before doing so, have the agreement of the person you talk with or check your local laws regarding phone recording.|
|*4|Dial *4 to park a call.|
|*411|Dial *411 to access the phone directory where you can look for an extension by entering a person’s name.|
|*5|Dial *5 to monitor a call by listening to it. You also need to enter your voicemail PIN.|
|*61|Dial *61 to log into the queues of which your extension is a member.|
|*62|Dial *62 to log out of the queues of which your extension is a member.|
|*63|Dial *63 and enter your voicemail password and the queue extension to log into this queue.
The voicemail password is required only if this option is selected for your extension by the administrator.|
|*64|Dial *64 and enter your voicemail password and the queue extension to log out of this queue.
The voicemail password is required only if this option is selected for your extension by the administrator.|
|*65|Dial *65 and enter your voicemail password to login all members of a queue of which your extension is a member.
The voicemail password is required only if this option is selected for your extension by the administrator.|
|*66|Dial *66 and enter your voicemail password to logout all members of a queue of which your extension is a member.
The voicemail password is required only if this option is selected for your extension by the administrator.|
|*67|Dial *67 and enter your voicemail password and the reason code to pause all queues of which this extension is a member.|
|*68|Dial *68 and enter your voicemail password and the reason code to unpause all queues of which this extension is a member.|
|*72|Dial *72 followed by 1, 2, or 3 and enter your voicemail password to temporarily replace the original personal schedule with one of the three default ones. You may also modify the temporary schedule. Dial *720 to go back to the original schedule.|
|*75|Dial *75 and enter a maid code to show the room cleaning status.|
|*77|Dial *77 and enter a time for a wake-up call. The time format should be in the format of hhmm. For example, 15:30 is entered as 1530.|
|*78|Dial *78 to turn on the Do Not Disturb service. Callers will hear the busy sound when they dial your number.|
|*79|Dial *79 to turn off the Do Not Disturb service. Otherwise, callers will hear the busy sound when they dial your number.|
|*80|As a pickup group member, you can dial *80 on your phone to pick up a call from any ringing extension.|
|*81|As a pickup group member, you can dial *81 or the code you set on your phone followed by a ringing extension number to pick up a call from that extension.|
|*82|An administrator with the privilege can dial *82 followed by 1, 2, or 3 and the administrator PIN to temporarily replace the original system schedule with one of the three default ones. You may also modify the temporary schedule. Dial *820 to go back to the original schedule.|
|*92|Dial *92 and an extension to intercom that extension.|
|*97|Dial *97 from your own phone and then enter your voicemail password to directly access your voice mailbox.|
|*98|Dial *98 from any extension and then enter your extension number and voicemail password to access your voice mailbox.|
|0|Dial 0 to access the operator.|
|DNDTGL|This is for supporting the DND key on the FortiFones. Press the DND key on the FortiFone to turn DND on or off.|
|UNPARK|This is for supporting the Unpark key on the FortiFones. Press this key on the FortiFone to unpark a call.|
